Frequently Asked Questions

We've partnered with Apliiq, a US-based print-on-demand company, to bring our Made in USA designs to life. With fulfillment centers on both coasts — Los Angeles and Philadelphia — your order is produced and shipped domestically, start to finish.

Once you place your order, production typically takes 2–5 business days, followed by 2–3 business days for delivery, for an estimated total of 4–8 business days from order to your door.

You'll receive a tracking email as soon as your order ships.

At this time we only ship within the United States.

Once your order ships, you will receive an email confirmation with a tracking number and a direct link to follow your package. You can also log in to your account at any time to view your order status.

We begin processing orders quickly, but if you need to make a change or cancellation please contact us as soon as possible. We will do our best to accommodate requests received before the order has been fulfilled.

We're sorry to hear that. Please contact us within 7 days of delivery with your order number and a photo of the issue. We will arrange a replacement or full refund at no cost to you.

We accept returns on unworn, unwashed items with tags attached within 30 days of delivery. Final sale items are not eligible. See our full Return Policy for complete details.

[Returns contact email — coming soon.]

Yes — we offer free returns on all eligible items. Once your return is approved, we will email you a prepaid shipping label.

Once we receive and inspect your return, we will process your refund within 5–7 business days. Depending on your bank or card issuer, it may take an additional 3–5 business days to appear on your statement.

We have a full size guide with men's, women's, and hat charts — including chest, waist, hip, and inseam measurements. View the Size Guide →

When in doubt between two sizes, we recommend sizing up for a more relaxed fit. All our garments are cut to consistent, true-to-size standards.

Our garments are crafted from Comfort Colors 100% ring-spun cotton — the same heavyweight, garment-dyed fabric trusted by those who demand durability without sacrificing comfort. Ring-spun cotton is twisted tighter during production, making it stronger and softer than standard cotton. Each piece is then dyed after construction, giving it a naturally worn, vintage character that's unique to every garment. No two shirts look exactly alike — and that's by design.

To keep your garment looking its best, follow these care guidelines from Comfort Colors:

• Machine wash cold, inside out, with like colors
• Use a mild, bleach-free detergent
• Do not use chlorine bleach — oxygen/non-chlorine bleach only if needed
• Tumble dry on low heat, or air dry to best preserve the pigment dye
• Do not iron directly over any printed or decorated areas

Washing cold inside out is especially important — it protects the garment-dyed finish and keeps the colors rich longer.

Yes — every design in The Rack collection is created by American artists and printed domestically right here in the United States. We are committed to keeping the full creative process on American soil, from original artwork to finished print.

The 250th Anniversary Collection commemorates 250 years of American history - from 1776 to 2026. Each piece is designed to honor the enduring spirit of those who built and defended this country, drawing inspiration from The Rack's deep roots in American heritage.

Yes - the 250th Anniversary Collection is a limited run. Once these pieces are gone, they will not be restocked. We encourage you to secure yours early.

The Rack is an American heritage brand rooted in the belief that history deserves to be worn, not forgotten. We create timeless apparel that honors the sacrifices, stories, and spirit of those who came before us - from the founding of this nation to the men and women who have served it ever since.

Letters Home is a living archive of handwritten letters sent by American servicemen and their families during wartime. These letters - some dating back to 1943 - are a direct, unfiltered connection to the human experience of service and sacrifice. We share them because we believe these voices deserve to be heard, and because they are the soul of what The Rack stands for.

Yes. The Rack is proud to support the HunterSeven Foundation, an organization dedicated to improving the health and well-being of post-9/11 veterans and their families. A portion of every purchase goes directly toward their mission.

Visit our About Us page to learn the full story of The Rack, and our Letters Home page to read the archival letters that inspired this brand. Both are linked in the navigation menu.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept Shop Pay, Apple Pay, Google Pay, and PayPal.

No - you can check out as a guest without creating an account. If you do create an account, you can track your orders, view your purchase history, and check out faster in the future.

Yes. All transactions on our site are encrypted using SSL technology and processed securely through Shopify Payments. We never store your full credit card details.

Yes - The Rack gift cards are available and make a great gift for the history lover in your life. Discount codes can be applied at checkout when available.